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When I want to edit a document, it reformats it

When I want to edit a document, it reformats it

recca380
Explorer | Level 3
When I want to edit a document, it reformats it. Turns several paragraphs into one large one.
9 Replies 9

Re: Editing

Mark
Super User II

Where are you editing @recca380 ? In what app or program etc. 

We need more info here. Remember we cannot see over your shoulder. 


 


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Re: When I want to edit a document, it reformats it

recca380
Explorer | Level 3
Documents in Dropbox paper

Re: When I want to edit a document, it reformats it

Walter
Dropboxer

Hey @recca380, sorry to jump in, but can you clarify the platform you're using when you notice this?


Is it the Dropbox app, the Dropbox Paper app, or maybe a web browser? 

 

If it's the latter, have you tried clearing its cache or using another one

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: When I want to edit a document, it reformats it

recca380
Explorer | Level 3
Dropbox paper on android, yes I've cleared the cache.

Re: When I want to edit a document, it reformats it

Walter
Dropboxer

So, you're using the Dropbox Paper mobile app for Android OS to edit your Paper files. 

 

May I ask if this persists for all of your Paper docs or only a specific one @recca380?

 

Do you get any different results if you use a web browser to do this instead of the app? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: When I want to edit a document, it reformats it

recca380
Explorer | Level 3
Persist for all of them, only does it on the app. Can't remember if I mentioned Android. I have version 304.1 and I have cleared the cache.

Re: When I want to edit a document, it reformats it

Hannah
Dropboxer

Hey @recca380, have you tried uninstalling the Paper app, restarting the device and then reinstalling it, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: When I want to edit a document, it reformats it

recca380
Explorer | Level 3
Thought I tried that, so I did it again, still doesn't work.

Re: When I want to edit a document, it reformats it

Nancy
Dropboxer

Hi @recca380, and sorry for jumping in. 

 

Do you mind if we open a ticket for you, in order to look into this further?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropboxer
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    recca380 Explorer | Level 3
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    Hannah Dropboxer
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    Walter Dropboxer
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