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Re: Where are my files or folder

Where are my files or folder

jjrg7
Explorer | Level 3
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My drop box says it is full but I cannot find a single file or folder.  Where would they be?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Does anything appear at www.dropbox.com/home ? If not is it possible you've enabled Backups and thats using the space instead? www.dropbox.com/backups ?


 


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View solution in original post

5 Replies 5

Mark
Super User II
Go to solution

Does anything appear at www.dropbox.com/home ? If not is it possible you've enabled Backups and thats using the space instead? www.dropbox.com/backups ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

jjrg7
Explorer | Level 3
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I think they were in the backup.   I deleted the folder and I will see if that message is gone regarding the full dropbox

Megan
Dropbox Staff
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Hi @jjrg7, how are you?

 

Is the message still there, even after you deleted your Backup? Can you check and let me know?

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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jjrg7
Explorer | Level 3
Go to solution

It took a while, but yes, in fact today the message of my dropbox being full is gone.  Any idea how to ensure files I save on drop box only go into the folders visible on my home page and not some mystery location?

Megan
Dropbox Staff
Go to solution

Hi @jjrg7, the content you upload to Dropbox will go where you choose for it to go.

 

If you upload it on the root of the account, then it'll be visible in your Home page. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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