Why are so many of my files empty? I pay for unlimited storage

[Anniebanannie]

I don't know why but a bunch of my folders are now empty... It makes no sense... I don't know why.... 

[Mark]

Dropbox doesnt offer unlimited storage @Anniebanannie unless you have a specific business plan with multiple licences? 

In terms of empty files / folders how do you mean? We need a bit more info. If its empty folders on the website have you given Dropbox time to upload everything? It takes time and Dropbox creates a folder structure first and then populates with files 

[Anniebanannie]

Ah, yes, it used to be called Unlimited, but it's 2TB now. 

There are numerous folders -- and the files go back 10 years or so... 

[Mark]

Dropbox has never ever offered unlimited - 2TB used to be the 1TB plan. Plus and Professional are the plan names. 

If they are empty what does www.dropbox.com/events show? Do you still have quota? 

Are they still on your machine?

[Anniebanannie]

It seems that the files on my desktop are also empty, but they weren't before... and they weren't deleted.) I don't know what you mean by Events

[Megan]

Hi @Anniebanannie, welcome to our Community! 

Is it possible that you have two Dropbox accounts, by any chance? 

The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. Can you take a look there, and let me know what you'll find there? 

Thanks!