cannot drag files or order folders , what can I do !?

[lars schuijling]

Someone in my team cannot drag files or order folders , what can i do !??

i already made her " can edit "

please help me 

gr lar z

[Megan]

Hi @lars schuijling , how are you doing? 

Are they taking these actions on the desktop app? Do they see any errors when trying to do so? 

Can you provide me with some additional info, in order for me to guide you on the next steps you'd need to follow? 

Thanks a bunch! 

[lars schuijling]

We have a group of people where we work in dropbox, 

and two of them can not drag files in a folder .... i can but they cant !?

What can i do .... we do this online not in the app .

gr larz 

[Walter]

Hi @lars schuijling , sorry to hear about this.

Could you have the people having this issue clear their browser's cache and/or try another browser?

If the issue persists, a screenshot would be very helpful!

[lars schuijling]

I will tell them , otherwise let them persenaly email you , but this did not help 

x