files not showing in folders after copying from dropbox

[geologist61]

Files do not show in file explorer after copying folders from dropbox to another drive.  Support says I was invited to share the folder from someone else which was deleted by that person after I copied the files, so I cannot go back to dropbox to salvage the unseen filders on my drive.  I was never invitred to share foldes by others since I had the folder on my drive to begine with.  I just want to access the files I copied back from dropbox.  

Any advice.

[Jay]

Hi @geologist61, thanks for posting today!

If the files were in a shared folder that you no longer have access to, then you’d need to contact the owner of the folder to re-share the folder to you again.

If, however, the folder was just deleted from the account, you can see if you can add it again on this page.

Let me know how it goes!

[geologist61]

Thanks Jay.  that is what the other support person said. But I need to know who the owner is or send me the original email invite.  Why is this so hard?  There are 5 years of reports and business records in that folder and now it is gone.

Is there someone higher up at DropBox that could help?

[Jay]

Unfortunately, for the security and privacy purposes of the original owner of the shared folder, it wouldn't be possible to provide this information, even by a member of the specialist team.

You would have received an email from no-reply@dropbox.com about the shared folder, so you could search your inbox history to locate this email and see who added you to the folder.

[geologist61]

So I say I am the owner and DropBox says some else owns the folder.  I do not have an invite from 1/2016 but I do have an email from 10/2017 when I upgraded and copied the folder to DropBox.  I even supplied the support person my two email addresses that could be associated with the folder, both of which include my last name.  But he has stopped responding.

So this is customer support.  

So what is my recourse - leave nasty posts on LinkedIn or FaceBook?  Ask for a refund of the $120? 

[Lusil]

Hey @geologist61, sorry to hear about your frustration. 

Since this is a public platform, I'm afraid there's not much we can further assist with, but we've made sure to pass your comments along to the discussion that you have already with our colleague.

I understand how important this is for you, however, since you're already troubleshooting with a member of our specialized team who have access to relevant resources, I'd recommend getting back to that ticket with any additional questions you have. 

[geologist61]

Lusil

Thanks for the response.  I have replied several times to the specialized team and after the initial we cannot help, no more responses to questions.

My next question is how to I cancel my subscription and get a refund?

[Lusil]

Sorry to hear about that, @geologist61. 

You can cancel your subscription by following these steps if you're on a Plus/Professional plan, or these ones if you're on a Business account. 

As for the refund, in most cases, subscriptions for Dropbox Plus, Professional, and Business are non-refundable.

However, you can contact our Support team so that they can have a better look into this for you. 

Thanks!