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help all my files saved to the cloud are showing up as "zero bytes" and inaccessible.

help all my files saved to the cloud are showing up as "zero bytes" and inaccessible.

Antonia6
New member | Level 2
HELP HELP. All my files in DB in the cloud show up as "zero bytes". I think DB communicated about this and said a resolution was forthcoming. What is going on? This is absolutely unsustainable. I can't work without accessing my files.  I would so appreciate some help.
 
5 Replies 5

Re: help all my files saved to the cloud are showing up as "zero bytes" and unaccessible.

Walter
Dropboxer

Hi @Antonia6, sorry to hear you're having issues with this.

 

Could you provide us some additional information about the issue you're facing?

 

For example, what is the exact problem you're having, what's your device's exact OS and which version of the desktop app are you running etc. 

 

This will help us assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: help all my files saved to the cloud are showing up as "zero bytes" and unaccessible.

KCtx
Explorer | Level 4

Mine, too. Some show what looks like a little hat to the left on the list, some say “data”, and some say there’s no extension, but how would I know what extension to add?

I am on an iPad Air, 4th gen, 14.8

gotta get my stuff, or there’s no point, right?

 

thanks

 

kate

Re: help all my files saved to the cloud are showing up as "zero bytes" and unaccessible.

Nancy
Dropboxer

Hi @KCtx, and welcome back to our forum. 

 

Do you mind sending over a full screenshot of what you see on your end, so that I can take a look for you? 

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: help all my files saved to the cloud are showing up as "zero bytes" and unaccessible.

shamckenna
Explorer | Level 3

Mine are too. Everything says zero bytes. 

I am running OS Monterey 12.5 on a MacBook Pro. I have 62 gigs available out of 250. 

 

I have tried removing all synced folders and re-syncing some individually but it makes no difference. 

Can you advise me as to next steps?

 

thanks!

 

Screen Shot 2022-08-04 at 9.21.28 AM.png

Re: help all my files saved to the cloud are showing up as "zero bytes" and unaccessible.

Hannah
Dropboxer

Thanks for the nudge here, @shamckenna.

 

If you right/control click on the files and choose the "make available offline" option, do the files get synced?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    shamckenna Explorer | Level 3
  • User avatar
    Nancy Dropboxer
  • User avatar
    KCtx Explorer | Level 4
  • User avatar
    Walter Dropboxer
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