iPad and trackpad doesn’t work with Paper

[Bwoolsey]

I have the latest iPad with the latest OS allowing connection to a Apple Magic Trackpad. They work seamlessly with all other apps, but when it comes to Paper, the highlighting and editing features - present by using your finger on an iPad - don't work. I've changed my trackpad setting in OS, but to no avail. It appears to be isolated in Paper. (And frankly, on this website. I'm using the iPad and trackpad now, but can't highlight and edit seamlessly on the trackpad in this forum, as I can in other software apps.)

Any thoughts on when this might be addressed?

[Daphne]

Hey there @Bwoolsey, I hope you're well today!

Would you mind just letting me know exactly which iOS version your iPad is running? 

Also, what version of the Paper app are you running? You can find this from your Settings > General > iPad storage > Paper.

Let me know - thanks!

[Bwoolsey]

Thanks for reaching out Daphne.

I'm using iOS 13.4.1

I'm using Paper version 186.2

[Daphne]

Thanks for the info @Bwoolsey!

Could you try just reinstalling the Paper app and let me know if that helps at all?

[Bwoolsey]

Daphne, I reinstalled both the Dropbox app and the Paper app. Still same issues.

Specifically, when I want to highlight a word in Paper, using the Apple Magic Trackpad, the highlight won't stay. A double click on the trackpad sometimes will highlight the word but most often will not. Sometimes (very rarely) the two little blue balls on the opposite corner of a highlighted word show up; most of the time they do not.

So most all of the editing features - especially if I want to highlight and modify a string of words - do not work using the trackpad in Paper. They do if I'm simply using my finger on the touch screen, but they do not work using the trackpad.

Paper is the only app the trackpad is not working with. I'm fine editing in the MS Word app. 

But I really enjoy writing in Paper. So it is disappointing (and frustrating) that I can't use my iPad in that way, when I can with all of the other creating apps I use.

Thanks.

[Daphne]

Apologies for the tardy reply here @Bwoolsey!

After looking into this for you on my side as much as possible, we'd like to look into this in a little more detail with you. 

Please contact our Support channel with any of the Support options available to you from here. You'll receive a ticket number (eg. #1234567) which you can let me know here and I can follow up with you there.

Thank you so much for your patience so far!