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Re: lost file after stopping computer backup

lost file after stopping computer backup

IW1
Explorer | Level 3

I accidentally  stopped the backup of my PC and have now lost my most important file!!! I am freaking out!!!! Is there a way to still recover it?

2 Replies 2

Re: lost file after stopping computer backup

Nancy
Dropboxer

Hey @IW1, I’m sorry to hear about that. Let’s check what may have happened. 

 

First off, can you clarify if your desktop app was still in the process of backing up your files when this happened or if it was up to date? 

 

Besides that, can you check your All files page, as well as your account’s Events page? Is there any trace of your missing file there perhaps? 

 

Keep me updated!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: lost file after stopping computer backup

IW1
Explorer | Level 3

Hi Nancy, I found it! Pretty proud of myself after having almost a heart attack!

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