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lost files

lost files

dan63
New member | Level 2
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hi 

 

I think recently dropbox said they are downsizing the free space to 200 mb. and my previous files are all lost. 

is it possible to recover them?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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You need to look at the same place - www.dropbox.com/events or do a search for it on Dropbox and the computer. 


 


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14 Replies 14

Mark
Super User II
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Dropbox quota is 2gb unless you have paid account or bonuses. However, a reduction in quota does NOT delete files so that isnt what has removed them. 

 

You can see deleted files at www.dropbox.com/events and recover from there within 30 days of deletion. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

CTMarketing
New member | Level 2
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I have lost files on a paid account. Stuff I was working yesterday was not in the folder today.

Mark
Super User II
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You need to look at the same place - www.dropbox.com/events or do a search for it on Dropbox and the computer. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

CTMarketing
New member | Level 2
Go to solution

Yep. Nothing.

Mark
Super User II
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If its not on www.dropbox.com/events the file has never been on Dropbox I'm afraid - so something on the machine stopped it uploading. It should, however, still be on the computer you used


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

dan63
New member | Level 2
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found the files. thank you so much 

0031
Explorer | Level 3
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I've had db for a year and I started seeing files in the beginning but after a week or so the files disappeared and I haven't seen any new files in all this time I can't believe that db didn't find anything for a year all the files that I have say download an app that supports the file and these files aren't really even a file that I was getting in the beginning when I first got the account now it says that my storage is full and is telling me to move my files I really liked db when I first got it but it's been useless for a year and a waste of money

Taron
New member | Level 2
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Hi , i lost my files , i can not find my files in my deleted folder , it is older than 1 month so... is it possible to get it back ?

Mark
Super User II
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Hi @Taron 

 

I'm afraid not. If you were not a paid user at point of deletion you cannot recover past 30 days. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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