macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

[Andreas Hopf]

Using Dropbox since 2009 and now for the very first time, suddenly the Dropbox menu bar icon is greyed out (not synced a new file for a couple of days or deleted some) and I received a "Disk full" message, yet there's ample space on all my local computers.

How can I get Dropbox to work again?

Thanks in advance!

[Jay]

Hi @Andreas Hopf, thanks for bringing this to our attention.

Are you getting this message on all of your desktop devices?

Could you attach a screenshot showing this error, as well as one showing the available space on the drive the Dropbox folder is located on?

This will help me to assist further!

[Andreas Hopf]

Thanks, here are the screenshots...

[Nancy]

Sorry for jumping in, @Andreas Hopf.

Can you let me know what’s the syncing status and app version of your Dropbox desktop app? 

Is there any chance that you’re uploading a large file at the moment, which could have generated this error message?

[Andreas Hopf]

No syncing. Like I mentioned, the macOS menu icon is greyed out. And, no, I did not put a large file into Dropbox. Software version is 153.4.3932.

[Jay]

Have you tried reinstalling the Dropbox desktop application using this link?

[Andreas Hopf]

Thanks, I was under the impression Dropbox updates itself automatically. I will do a manual update as you suggest.

[Hannah]

Thanks Andreas, please make sure to reinstall the Dropbox application and let us know if it helped.

[Andreas Hopf]

Manually re-installing helped. That was never necessary before.

[Hannah]

Happy to see that it helped, Andreas!

If you come across any other issues, make sure to let us know. 

Have a great week ahead!