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macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Andreas Hopf
Explorer | Level 3

Using Dropbox since 2009 and now for the very first time, suddenly the Dropbox menu bar icon is greyed out (not synced a new file for a couple of days or deleted some) and I received a "Disk full" message, yet there's ample space on all my local computers.

 

How can I get Dropbox to work again?

 

Thanks in advance!

 

9 Replies 9

Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Jay
Dropboxer

Hi @Andreas Hopf, thanks for bringing this to our attention.

 

Are you getting this message on all of your desktop devices?

 

Could you attach a screenshot showing this error, as well as one showing the available space on the drive the Dropbox folder is located on?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Andreas Hopf
Explorer | Level 3

Thanks, here are the screenshots...

 

Bildschirmfoto 2022-07-22 um 08.28.27.png

 

Bildschirmfoto 2022-07-22 um 08.32.24.png

 

Bildschirmfoto 2022-07-22 um 08.33.44.png

Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Nancy
Dropboxer

Sorry for jumping in, @Andreas Hopf.

 

Can you let me know what’s the syncing status and app version of your Dropbox desktop app? 

 

Is there any chance that you’re uploading a large file at the moment, which could have generated this error message?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Andreas Hopf
Explorer | Level 3

No syncing. Like I mentioned, the macOS menu icon is greyed out. And, no, I did not put a large file into Dropbox. Software version is 153.4.3932.

Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Jay
Dropboxer

Have you tried reinstalling the Dropbox desktop application using this link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Andreas Hopf
Explorer | Level 3

Thanks, I was under the impression Dropbox updates itself automatically. I will do a manual update as you suggest.

Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Hannah
Dropboxer

Thanks Andreas, please make sure to reinstall the Dropbox application and let us know if it helped.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Andreas Hopf
Explorer | Level 3

Manually re-installing helped. That was never necessary before.

Re: macOS: folder 56 GB, local harddrive 100 GB free, suddenly "Disk full" message

Hannah
Dropboxer

Happy to see that it helped, Andreas!

 

If you come across any other issues, make sure to let us know. 

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Hannah Dropboxer
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    Andreas Hopf Explorer | Level 3
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    Jay Dropboxer
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