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Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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my old files missing

my old files missing

Lala_Amanda
New member | Level 2

Can someone please help me to find my old pictures. I have been away for years and cannot locate my pictures. 

2 Replies 2

Re: my old files missing

Rich
Super User II

@Lala_Amanda wrote:

Can someone please help me to find my old pictures. I have been away for years and cannot locate my pictures. 


You can recover deleted files if they were deleted within the last 30 days. You can also see the last six months of activity on your Events page.

 

If your account has been idle for more than a year then it was likely deleted due to inactivity, and you're now signed in to a new, empty account. Unfortunately, when this happens, it's not possible to recover any files that were deleted.

Re: my old files missing

Lala_Amanda
New member | Level 2
Thank you. My account was inactive but didn’t delete. Is there a way for the customer care to recover?
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Top contributors to this post

  • User avatar
    Lala_Amanda New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
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