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no photos since 2013

no photos since 2013

AlexandrFrise
New member | Level 2

В 2013 году зарегистировался в дропбокс и загрузил 4гб семейных фото и видео. Сегодня впервые за 10 лет решил посмотреть на те фото и не смог их найти.

 

In 2013, I signed up for Dropbox and uploaded 4GB of family photos and videos. Today, for the first time in 10 years, I decided to look at those photos and could not find them. what to do? where to look? where to write?

3 Replies 3

Re: no photos since 2013

Mark
Super User II

If you have not logged in since 2013 I'm afraid your account will have been deleted (you get lots of warning emails this is happening) and there is no way to recover unfortunately. 

 

https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account


 


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Re: no photos since 2013

AlexandrFrise
New member | Level 2

there are no email notifications. I went to the same account as in 2013.

Re: no photos since 2013

Jay
Dropboxer
Hi @AlexandrFrise, thanks for posting today.

Do you see any files on the events page or deleted files page?

Do you have any other email addresses you might have used back then to login to the Dropbox site?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    AlexandrFrise New member | Level 2
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    Mark Super User II
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