restore files

[WCG-RRB]

My files were deleted by ransomware into one folder. The folder includes the following file (444.exe) which I recon is part of the ransomware attack. The restore function does not allow me to select the files, I have to restore the complete folder. Will the above mentioned file cause any further necryption to my dropbox files and folders on restoration. I have closed dropbox on the infected pc, thus only working on the web dropbox. Please assist urgently

[Walter]

Hey @WCG-RRB; welcome to the Community and sorry to hear about this. 

Could you have a look at the relevant Help Center article and let me know if you have any follow up questions?

Thanks!

[WCG-RRB]

Morning Walter,

I've logged out of dropbox and done all the required steps as per the Help Centre Article. However my problem is the following:

The hackers deleted all my files and folders together with what I suspect to be one the ransomware files.  Please refer to the pics attached.I cannot restore my files, file selecting them. If I restore the complete folder as per pic no 2 the ransom file would also be restored. I'm afraid to restore the 444.exe file as I do not know what the .exe file will do once it is restored. I cannot afford to loose my files and would appreciate all the help I can get.Deleted Files
Content of deleted folder

[WCG-RRB]

Hi Walter,

Please have a look at my questions yesterday. I really need to sort this urgently

Regards

Ronette

[Walter]

Thanks for keeping me in the loop on this one @WCG-RRB. 

May I reach out via the email address that's connected to your profile here on our Community to forward your case to our Restorations team?

[WCG-RRB]

YES PLEASE!!

[Walter]

Sure thing @WCG-RRB; you've got