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Stable Build 81.4.195

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Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes.
 

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21 Replies

Dropbox latest build 81.4.195 crashing on Windows 10

Helpful | Level 6

This is a nightmare. Since Dropbox has forced its update to v. 81.4.195, this solution has become a source of frustration, an anti-productive thing. 

First, it started stucking on indexing for 4-5 hours, although no major changes have been made in my files (no files edited or added / removed in bulk). It started all suddenly.

And now, the app is simply crashing all the time on Windows 10, it can't start, it crashes a few seconds after starting itself, and so on. I uninstalled Dropbox, restarted Windows, installed the latest "stable" update (81.4.195), same issue. 

After more than 5 years using Dropbox Pro, I am losing almost all my trust today. I have no explanations. My job is pending for such a ridiculous bug coming from nowhere. 

Any workaround ? 
Thanks for your input! 

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Re: Desktop app keeps crashing on Windows 10

Explorer | Level 3

I'm having a similar crash issue. I have a brand new laptop with windows 10 installed. I just installed dropbox but it keeps crashing in the same way. There is no Antivirus on the laptop yet, also checked the Firewall rule. Tried Uninstalling and re-installing but no luck. Does anyone know if there is a solution for this problem yet?

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Re: Desktop app keeps crashing on Windows 10

Helpful | Level 6

Thanks for your contribution. I should add that crashing happens "silently", without any error message in return.  

Too much bad luck : support team in vacation till Monday plus, zero "Help from the Community" in this forum. I am astonished that nobody has something to recommend.

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Re: Stable Build 81.4.195

Helpful | Level 6
Dropbox desktop app on Windows 10 (latest update) keeps crashing over and over again immediately after being launched, it restarts itself and crashes after a few seconds. I have gone through the troubleshooting checklist (disabled antivirus, firewall, restarted computer, uninstalled and installed Dropbox) : the issue is still there. This is honestly the most annoying update I have in 5+ years. My business is pending because I trusted your services. I am waiting for explanations.
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Re: Desktop app keeps crashing on Windows 10

Helpful | Level 6

I have uninstalled it, erased any traces as recommended by "advanced re-install", I reinstalled it using both standard and offline installaters, I narrowed selective sync to some dozens of files to keep the sync light and to test, nothing changed. Dropbox crashes within seconds, restarts itself, crashes again. Frustrating. I have never had such a critical issue in more than 5 years, being a user of Dropbox Pro.

Knowing that Dropbox's support is not 7/7 (which is highly frustrating by the way), I am looking forward for any hints or similar experiences in this Community forum, supposed to bring answers within 4 hours when support service is on weekend vacation. 

Some more elements : 

- Hours before the crashing issue, my desktop app (same version 8.4.195) was stuck on indexing for at least 5 hours, knowing that I did not change, add or remove large number of files in bulk. 

- When I install the latest Beta Build 82.3.133, crashing almost disappear, however, Dropbox is stuck on syncing knowing that selective sync is narrowed to a few dozens of files. My desktop app just says "syncing..." without any single information about the number of files synced so far. It is simply stuck. And I am honestly sick about it. Shall I keep trusting this "productivity" solution ? Two days where I put much energy, in  vain, trying everything recommended. 

Users who experienced the same concern, Moderators, @Walter, I kindly ask you for help. Help from the Community, they said. 

Thank you!

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Re: Dropbox latest build 81.4.195 crashing on Windows 10

New member | Level 2

This is happening to me too. Dropbox used to be my favorite app and now this new interface is horribly bulky and slow. It crashes constantly. i just want it to launch my normal explorer folder again. What the heck dropbox! :*(

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Re: Dropbox latest build 81.4.195 crashing on Windows 10

Helpful | Level 5

I agree WTF DropBox?

I've been going in circles with you support team for over 2 weeks and it's still not working!!!!

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Re: Stable Build 81.4.195

Helpful | Level 7

Stable Build? again you forced us to update to this rubbish, provided zero support when something goes wrong. in meantime we uninstall / reinstall a hundred times

this build is resyncing me files and then crashed without warning. it is broken and my work cannot be sync for 2 days. 

cant even go back to the last stable build as your stupid program forces an update. 

Besides the usual "have you tried" from your useless support , what else can you guys do ? surely it is not right for dropbox to do it over and over again and never seens to be any responsiblity to any problems created 

 

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Re: Stable Build 81.4.195

New member | Level 2

I provided a way to revert back to the last version  and skip the current one but it does require a little bit of know how. You can see the update in this blog post by Core Technologies for thier product called "AlwaysUp". 

https://www.coretechnologies.com/blog/alwaysup/dropbox-not-working/

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What are stable and beta builds?

The stable builds are for the Desktop client, which is regularly updated with many improvements and fixes.

A beta build is an early release feature that is subject to these additional terms.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

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