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Dropbox Paper homepage unavailable, Paper not visible on Dropbox sidebar

New member | Level 2

I just created a new personal Dropbox account using my work email (I am not in a Dropbox Business account). Paper is not available in the sidebar navigation, and when I type paper.dropbox.com into my browser, it redirects me automatically to the Dropbox homepage at dropbox.com/h

I can open Paper documents from my Dropbox (they show up with the .paper extension), and that brings me to the full-fledged Paper editor, but I have no option near the document title to go back to the Paper homepage. Additionally, checkmarks and due dates I make in a Paper document do not show up anywhere else in the UI as they do on the other Dropbox account I have with my personal email.

Any advice? All signs are pointing to an admin disabling Paper access for me, but I've tried both Google sign-in and creating a new account manually, both are definitely Personal account, yet Paper access seems highly restricted. Help!

3 Replies

Re: Dropbox Paper homepage unavailable, Paper not visible on Dropbox sidebar

Dropboxer

Hello @ada_powers

Thanks for being a loyal Paper user. Apologies for the delayed response.

Could this be your browser not loading all the elements of the page? Have you tried accessing Dropbox from an incognito to see if the issue persists? 

If it does, could you kindly create a ticket with us at: https://www.dropbox.com/support and provide us with your ticket number for us to check what is going on. 

Thank you in advance! 




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Paper homepage unavailable, Paper not visible on Dropbox sidebar

Explorer | Level 3

Having the same problem with my work/google business account, but I am an admin and am having no luck finding any settings about dropbox in our admin panel.

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Re: Dropbox Paper homepage unavailable, Paper not visible on Dropbox sidebar

Dropboxer

I would be more than happy to look into this for you as well @tay30.

Welcome to our Community! Please create a ticket with us and get back to me with the ticket number here. I will follow up with youenvelope 

You can create a ticket at: https://www.dropbox.com/support

This way we will be able to check account details, we cannot see via this forum and troubleshoot if needed. 

Thanks for bringing this to our attention. 




Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox Paper homepage unavailable, Paper not visible on Dropbox sidebar
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