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kennette21's avatar
kennette21
New member | Level 2
6 years ago

Development User Count Not Increasing

We have used atleast 5 different dropbox accounts to choose images with our integration, but in the Development Console of our application the "Development User" section still displays "0 / 500".

We have added all of our domains in the "Chooser / Saver / Embedder domains" section.

We can even see metrics in the Analytics section in the "Files selected per day" graph, so it seems the choose events are being logged. For some reason the users who are choosing images are not being counted toward our Development User count... Any ideas on what we are doing wrong? Thank you in advance!

1 Reply

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Using the Chooser does not count as a connected user, so that count won't increase. (And so if you're just using the Dropbox Chooser, you do not need to apply for production.) You can find more information here.

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