Getting null while using get_metadata?

[gauravsc]

Hi

I am trying to get metadata using "include_media_info" at 

https://api.dropboxapi.com/2/files/get_metadata

of the file on dropbox. For the most files it is giving me correct metadata i.e. height and width. But there is some cases where i am getting null even if file type is jpeg. Are there any restrictions on size or dimentions for images/videos for which metadata can be or cannot be generated? Unfortunately i am unable to share url of that image here. The size of that image on disk is 25 MB and is 800 * 600.

[DBX_Robert]

When the media_info field is null in the response, is it random, meaning that sometimes media_info is returned for a specific file, and sometimes it is not for that same file?  Or is it always a consiste file (or set of files) that never return media info?

[gauravsc]

It is not random. For that specific file, it is never returned.

[Greg-DB · Accepted solution]

Thanks for following up. The media information is a "best effort" process, so we can't guarantee that the system will be able to process every file.

It sounds like there is something about this file in particular that is preventing the system from processing it properly. I know you mentioned you can't share a URL of it here, but if you're able to share it privately we can try to take a look at what the issue is. I can't promise we'd be able to support it, but you can share it privately by opening an API ticket. (Please don't share it if it is at all sensitive though of course.)