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Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

I am attempting to restore files that I deleted and am getting frequent internal server error (500).

I've had this issue in the past a number of months ago and it also went unresolved.  I actually found a backup copy of that directory in question so I just figured the support request would go unanswered.

 

My current issue is below.

Restoring /programming/retropie/emulationstation/es-core/src/HelpStyle.h... Done.
Restoring /programming/retropie/emulationstation/es-core/src/HelpStyle.cpp... Done.
Restoring /programming/retropie/emulationstation/es-core/src/GuiComponent.h... Done.
Restoring /programming/retropie/emulationstation/es-core/src/GuiComponent.cpp... Done.
Restoring /programming/retropie/emulationstation/es-core/src/AudioManager.h... Done.
Restoring /programming/retropie/emulationstation/es-core/src/AudioManager.cpp... Done.
Restoring /programming/retropie/emulationstation/es-core/src/AsyncHandle.h... Done.
Restoring /programming/retropie/emulationstation/es-core/Makefile... Failed. InternalServerError('f4655c78cd8d7188f30f508c57266a44', 500, '')
Restoring /programming/retropie/emulationstation/es-core/CMakeLists.txt... Done.
Restoring /programming/retropie/emulationstation/es-core/CMakeFiles/progress.marks... Done.
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Window.cpp.o... Failed. InternalServerError('1a7dc97574c10c90b98ade2118d5e452', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Util.cpp.o... Failed. InternalServerError('fbb7082091ad1a77382467b36248f442', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/ThemeData.cpp.o... Failed. InternalServerError('43421bdec873a3fe7cbb1368d79b7d0f', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Sound.cpp.o... Failed. InternalServerError('827357d3441525b695dfdf8970eb4f0a', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/Settings.cpp.o... Failed. InternalServerError('bb9169ce599fed57e46e4a34f1726bff', 500, '')
Restoring /programming/retropie/emulationstation/es-core/cmakefiles/es-core.dir/src/resources/TextureResource.cpp.o...

The code is here:  https://gist.github.com/ascheel/e04b9a1d10dc9063bba5ded0581680bf

7 Replies 7
Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Dropboxer
Dropboxer

Thanks for the detailed log and code sample.

I've filed a bug with our engineers. I'll let you know as soon as I hear something. 

Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

Thank you.

Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

Any luck?  It's been running literally a week straight with almost constant 500s.  As a paying Dropbox customer, I do expect file restorations to work.  If not, this is VERY MUCH a deal breaker for me.

Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Dropboxer
Dropboxer

Hey good timing! I just got an update. 

This is the result of an uncaught error state where your application is trying to restore a file that has already been purged. 

The fix from our end, when implemented, will be a more accurate error rather than a change to API behavior. 

If we need to dig into your application a little more to understand what's happening regarding backups, restoration, and purging, then it's probably worth opening a ticket so we can get into specifics. 

Apologies for the delay, but at least we know what is going on now!

 

Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Explorer | Level 4

Per your request, I submitted a support ticket with the Email option.  The only thing about the solution they gave you is that these files shouldn't BE purged.  They were deleted less than a day before my restore attempt took place.

Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Dropboxer
Dropboxer

Thanks! The work to fix the API error reporting is in progress. Please work with support on your ticket for help with checking on the files themselves.

Highlighted

Re: Internal Server Error 500 when attempting files_restore()

Dropboxer
Dropboxer

For reference, the error handling on the API itself should be fixed now.

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