Issue while deleting account

[ikram_momin]

Hi Team,

We are facing an issue while deleting the account having special characters.

Ex: User having with below details

Email=Newone@sail.com
given_name=automation123456##$
surname=$automation123456##$
external_id=“$automation123456##$

When I am trying to delete this user via API, its taking more time than normal user.

Because of which I am receiving {“error”: “Internal Server Error”} Exception. But the user is deleted in the dropbox. And this response is kind of misleading. Also for normal user delete it takes more time than usual for API to respond. This happens only in case of delete operation.

It’s been happening last 2 months intermittently (But more frequently). Could you please check.

Regards,

Nita

[Traye1]

Hi Greg,

Is there any way we can increase the priority of this issue? We are facing this for more than a month now and would like it to be resolved.

[Greg-DB]

@Traye1 I'll check in with engineering and request they increase the priority.

[Greg-DB · Accepted solution]

This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!