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Issues with API Limits

Issues with API Limits

ojnet
Helpful | Level 6

We are an IT company and setup Dropbox for a client as an alternative to Google Drive as they were having syncing issues. We have been recommending Dropbox to all our clients up to this point.

We installed a Synology NAS and started it syncing with their Dropbox using Synology Cloud Sync. There was about 100gb of data. They have 5 users on a Business plan with Dropbox.

They quickly ran out of API calls. After numerous support requests and waiting for days in between for answers we finally found out that API limits reset at the start of the month (not the subscription rollover date). So we used a dropbox client to sync all the data up as it doesn't use API calls, paused the Synology Sync program until the new month started and then started it up again. 

That went ok until half way through the month when a few thousand files were added to the NAS and the API limit has maxxed out again. This is just normal use, not a lot of data.

Basically what we sold the client is useless because they can't save to their NAS and have it sync to Dropbox without running out of API calls very quickly through normal use.

Apparently with the individual account you get unlimited API calls which seems ridiculous. How can we solve this or do we just give up and move to something else?

30 Replies 30

Hammerfest
New member | Level 2

Yep, nice to see over a year or two later this is still an issue!

 

While doing support for a NAS vendor and finding this issue, we quickly added support for other Vendor's, its gotten to the point where its not even an issue that is troubleshoot past finding its the API limit thats the cause of the problem, we advise them of the issue, show them how to check if its the issue, then point to multiple thread's about it, and about 90% report they will switch to another solution.

 

It sucks Dropbox likes losing customers, but hey, I guess the absurd pricing they get that one sucker for to remove this limitation is worth it!

 

*For what its worth it went up internally and we where still not able to get a resolution from Dropbox since the API limit seems more aimed towards App's, alas, Dropbox was of no help on the PARTNER side either!

 

EDIT: See screenshot for a good laugh

hahahahaaaa.PNG

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