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Re: Over the air download via API fails today, worked yesterday.

Dropboxer
Dropboxer

@BAB1 The length of the returned link depends on a few things, including the file path, based on how it's implemented on the Dropbox servers. It's possible the length did increase due to some backend change recently.

I'm checking with engineering to see what may have changed here, and to see if we can potentially revert it, but I can't make any promises with respect to that right now.

Unfortunately, I don't have any other workarounds to offer.

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Re: Over the air download via API fails today, worked yesterday.

Explorer | Level 4

Thanks Greg.

Look forward to hear from you.

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Re: Over the air download via API fails today, worked yesterday.

Helpful | Level 5

We have the same problem here with more then 100K devices in the market at the moment. Therefore we ask you to find a solution to this as well.

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Re: Over the air download via API fails today, worked yesterday.

Helpful | Level 5

Hello Greg, please escalate this issue because there are alot hundreds thousands of user that have an issue about this. Only our users are more then 100K.

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Re: Over the air download via API fails today, worked yesterday.

Dropboxer
Dropboxer

@IOT_Developer I have escalated this to engineering. I'll follow up here once I have an update.

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Re: Over the air download via API fails today, worked yesterday.

Explorer | Level 4

Hi Greg,

  I would like to add my voice to the chorus of people asking for this to be escalated.  I have thousands of devices that are affected by this also, and it would cost us a prohibitive amount of money to replace them in the field.  Additionally the customer support issues would be a nightmare.

Thanks,

Vic

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Re: Over the air download via API fails today, worked yesterday.

Dropboxer
Dropboxer

@flygecko Thanks for the additional feedback!

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Re: Over the air download via API fails today, worked yesterday.

New member | Level 2
New member | Level 2

Hi Greg,

We also have 100K devices installed in the different locations in USA. We cannot able to do OTA. Our customers are affected because of this and it impact our business.  Please escalat the issue and revert the recent changes ASAP.

Thanks

Sundar

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Re: Over the air download via API fails today, worked yesterday.

Helpful | Level 5

@Greg seems like a very big issue to me.

I can't imagine honestly 300K people complaining to dropbox. Can't you? 

Do you have any updates?

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Re: Over the air download via API fails today, worked yesterday.

Dropboxer
Dropboxer

Thanks for the feedback! 

I have escalated this, and I will follow up here once I have an update. 

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