Forum Discussion

LRomano's avatar
LRomano
Explorer | Level 3
6 years ago

Re: Dropbox API not returning all files

Hey Greg,   I've tried to adapt this code in order to get a bunch of files that begin with the letters 'zas', but I found the script just ran for hours without any luck, so I stripped it back to ...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks, that's helpful. That confirms you're getting one identical entry per page, and a different cursor for each page. 

 

This doesn't reproduce for me, so we'll need to investigate further on the server-side to find out why this is happening for you. I'll follow up here once I have an update for you.

LRomano's avatar
LRomano
Explorer | Level 3
6 years ago

Hey Greg :) Any luck on this?

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    This is currently open with engineering, but I don't have an update on it yet. I'll follow up here once I do.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Engineering let me know they're looking into it, but unfortunately we don't have a timeline for a fix right now.

     

    That being the case, you may want to use files_search_v2/files_search_continue_v2 as a workaround for now. 

    • IanHarker's avatar
      IanHarker
      New member | Level 2
      6 years ago

      Hi where are you with this issue, as we backup our files to dropbox business, and we can no longer do an integrity check to verify our backup from synology.  If you cannot resolve this issue, we will have to go else where as we cannot verify that our files are being backed up, and we cannot afford to loose any data if we have to restore from backup.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        IanHarker This issue is still open with engineering, but I don't have an update to share yet.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!