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Restricted Content Error for "Get Started with Dropbox.pdf"

Restricted Content Error for "Get Started with Dropbox.pdf"

philipbeber
New member | Level 2

I am getting the following error while downloading "Get Started with Dropbox.pdf" in Dropbox

{
    "error_summary": "path/restricted_content/..",
    "error": {
        ".tag": "path",
        "path": {
            ".tag": "restricted_content"
        }
    }
}

Thanks for the help!

9 Replies 9

Greg-DB
Dropbox Staff

Thanks for the report! We'll check on this.

Greg-DB
Dropbox Staff

This should be working again now. Please try again and let me know if not. Thanks!

a. asustor
New member | Level 2

 It's still not working

Greg-DB
Dropbox Staff

@a. asustor Thanks for the report! Please try again now.

Sukanth
Explorer | Level 4

i am getting the DownloadErrorException too .. 

com.dropbox.core.v2.files.DownloadErrorException: Exception in 2/files/download: {".tag":"path","path":"restricted_content"}Screenshot at Feb 01 10-23-53.png

Greg-DB
Dropbox Staff

@Sukanth To clarify, are you seeing this error for the "Get Started with Dropbox.pdf" file as mentioned originally for this thread, or for something else?

I'm not seeing this issue with that file currently, so if you're still seeing this, or it's for another file, please open a ticket with details so we can investigate. Thanks!

Sukanth
Explorer | Level 4

@Greg-DB  Its not for Get Started with Dropbox.pdf file. It's for another PDF that I have on dropbox. It seems to happen intermittently. Probably specifically for PDF's. When I did a retry it works sometimes. I'll see if I can replicate the issue one more time and open a ticket if it happens again with all the details. Thanks . !!

Sukanth
Explorer | Level 4

@Greg-DB  Encountered this error again and logged a ticker with the stack trace and other details. Please look int it.

Greg-DB
Dropbox Staff

@Sukanth Thanks! We'll look into it and follow up with you there.

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