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Some days ago we found that video thumbnails are not displayed in our app. iOS app uses official cocoapod Dropbox-iOS-SDK (version 1.3.13). At some step it displays media content of user's Dropbox folders: images and videos. We get and display thumbnails for images and videos using method
-loadThumbnail:ofSize:intoPath
During last several months it worked for both videos and images, but some days ago it logs warning and return error in callback for videos:
[WARNING] DropboxSDK: error making request to /1/thumbnails/dropbox/camera uploads/.../X.mov - (415) permanent failure - this image isn't supported by thumbnailing
I understand that SDK officially should support only some image file types for files less than 20Mb. I don't understand why you turned this feature off for other file types: it was implemented and it worked well.
Please turn this feature on and officially declare this support in documentation. I can't imagine that the most famous cloud service SDK doesn't support thumbs for videos. How we should display these videos in our apps?
Hi Gregory and Ken,
Thanks for your attention to this issue. Here are some details on how we reproduce this issue.
We use method:
- (void)loadThumbnail:(NSString *)path ofSize:(NSString *)size intoPath:(NSString *)destinationPath
of class DBRestClient from official cocoapod Dropbox-iOS-SDK (version 1.3.13). Parameters:
path (self.metadata.path): "/camera uploads/2/2014-04-10 18.51.53.mov"
size: "l" (lowercase L)
destinationPath: ".../tmp/l-2014-04-10 18.51.53.mov" (... is just for short)
And we got this error in callback:
Error Domain=dropbox.com Code=415 "(null)" UserInfo={path=/camera uploads/2/2014-04-10 18.51.53.mov, size=l, root=dropbox, error=permanent failure - this image isn't supported by thumbnailing, destinationPath=.../tmp/l-2014-04-10 18.51.53.mov}
We get this issue for all videos. Image thumbnailing works for us in all cases.
I've just checked and yes — this issues is still 100% reproducable for us.
Thanks!
Sergey
Thanks, that's helpful. We'll follow up here once we have an update.
Any update on this? Thanks
No update right now.
Any updates? Our Dropbox users are struggling to effectively use Dropbox as their content storage for VidMob projects.
No update on this right now.
Same for me, it was working without a problem couple a days ago..
Any update here? There has been two months till now. Do you plan to get this feature back?
I haven't received an update on this yet. I'll follow up here once I do.
Do we have an update yet? Even the v2 API has this broken still.
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