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Video thumbnails are not generated anymore

Video thumbnails are not generated anymore

Sergey S.10
New member | Level 1

Some days ago we found that video thumbnails are not displayed in our app. iOS app uses official cocoapod Dropbox-iOS-SDK (version 1.3.13). At some step it displays media content of user's Dropbox folders: images and videos. We get and display thumbnails for images and videos using method

-loadThumbnail:ofSize:intoPath

During last several months it worked for both videos and images, but some days ago it logs warning and return error in callback for videos:

[WARNING] DropboxSDK: error making request to /1/thumbnails/dropbox/camera uploads/.../X.mov - (415) permanent failure - this image isn't supported by thumbnailing

I understand that SDK officially should support only some image file types for files less than 20Mb. I don't understand why you turned this feature off for other file types: it was implemented and it worked well.

Please turn this feature on and officially declare this support in documentation. I can't imagine that the most famous cloud service SDK doesn't support thumbs for videos. How we should display these videos in our apps?

22 Replies 22

Sergey S.10
New member | Level 1

Hi Gregory and Ken,

Thanks for your attention to this issue. Here are some details on how we reproduce this issue.

We use method:

- (void)loadThumbnail:(NSString *)path ofSize:(NSString *)size intoPath:(NSString *)destinationPath 

of class DBRestClient from official cocoapod Dropbox-iOS-SDK (version 1.3.13). Parameters:

path (self.metadata.path): "/camera uploads/2/2014-04-10 18.51.53.mov"
size: "l" (lowercase L)
destinationPath: ".../tmp/l-2014-04-10 18.51.53.mov" (... is just for short)

And we got this error in callback:

Error Domain=dropbox.com Code=415 "(null)" UserInfo={path=/camera uploads/2/2014-04-10 18.51.53.mov, size=l, root=dropbox, error=permanent failure - this image isn't supported by thumbnailing, destinationPath=.../tmp/l-2014-04-10 18.51.53.mov}

We get this issue for all videos. Image thumbnailing works for us in all cases.

I've just checked and yes — this issues is still 100% reproducable for us.

Thanks!

Sergey

Greg-DB
Dropbox Staff

Thanks, that's helpful. We'll follow up here once we have an update.

James K.36
New member | Level 1

Any update on this? Thanks

Greg-DB
Dropbox Staff

No update right now.

James K.36
New member | Level 1

Any updates? Our Dropbox users are struggling to effectively use Dropbox as their content storage for VidMob projects. 

Greg-DB
Dropbox Staff

No update on this right now.

Michal Z.1
New member | Level 1

Same for me, it was working without a problem couple a days ago..

acuo s.
New member | Level 1

Any update here? There has been two months till now. Do you plan to get this feature back?

Greg-DB
Dropbox Staff

I haven't received an update on this yet. I'll follow up here once I do.

James K.36
New member | Level 1

Do we have an update yet? Even the v2 API has this broken still. 

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