Video thumbnails are not generated anymore

[Sergey S.10]

Some days ago we found that video thumbnails are not displayed in our app. iOS app uses official cocoapod Dropbox-iOS-SDK (version 1.3.13). At some step it displays media content of user's Dropbox folders: images and videos. We get and display thumbnails for images and videos using method

-loadThumbnail:ofSize:intoPath

During last several months it worked for both videos and images, but some days ago it logs warning and return error in callback for videos:

[WARNING] DropboxSDK: error making request to /1/thumbnails/dropbox/camera uploads/.../X.mov - (415) permanent failure - this image isn't supported by thumbnailing

I understand that SDK officially should support only some image file types for files less than 20Mb. I don't understand why you turned this feature off for other file types: it was implemented and it worked well.

Please turn this feature on and officially declare this support in documentation. I can't imagine that the most famous cloud service SDK doesn't support thumbs for videos. How we should display these videos in our apps?

[Greg-DB]

No, I don't have any news on this yet.

[James K.36]

Does Dropbox have any statement to release on this issue or timing?  We are seeing a 30%+ shift in files that used to come from Dropbox now coming from Google Drive by our users since this issue came up. 

[Greg-DB]

Thanks for the feedback James. I don't have a timeline to offer, but the team is still working on it. (There wasn't a simple fix unfortunately.)