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zackstam's avatar
zackstam
New member | Level 2
7 years ago

getThumbnail error unsupported image

My app using dropbox to put the uploaded photos, but sometime when I try upload image with size 10 MB, occured error unsupported image, . any one can help to get thumbnail with the size 

API

1 Reply

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    It sounds like you're referring to the 'unsupported_image' error documented for the /2/files/get_thumbnail endpoint (and corresponding native methods in the official SDKs). 

    This error will be returned if the Dropbox API can't convert the requested image file to a thumbnail, such as if the file is too large, or doesn't contain valid image data. If the image isn't supported, there isn't a way to work around that to get the endpoint to return a thumbnail for that image.

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