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Re: iOS users commonly experiencing API error with error code "-11004"

iOS users commonly experiencing API error with error code "-11004"

Håkan W.
New member | Level 1

Hello,

We have a problem with our iOS app, which is using the built-in iOS 7 (and above) dropbox app extension to import dropbox files into the app. Randomly many users get the following (which is a error relayed from the dropbox API):

"The operation couldn't be completed. (dropbox.com error -11004.)"

Any ideas if the dropbox developers are aware of this ongoing problem? Also, is there something the app can do to mitigate it?

Best,
Håkan W

14 Replies 14

Andrew H.53
New member | Level 2

I have the same problem with one powerpoint. Trying to download one pptx file gave me the error -11004 code. Although another pptx did download effortlessly.

Andrew H.53
New member | Level 2

If there is a number for an error, why isn't there a list of explanations for the error by number here in dropbox? What's the point of giving me an error code if I can't do anything, even learn anything about the specific error?

J C.21
New member | Level 1

I have the same problem downloading from computer to ipad pro, error 11004.

Bamby C.
New member | Level 1

I too am experiencing the error 11004 when attempting to download a psd file from Dropbox. It will usually open in the Photoshop Touch creative cloud. I have been trying several times over the past 2 days and continue to get that error. 

ChynnaBlue
New member | Level 2
I am getting this error today. I can't see a date on this post, so have no idea if this is 3 years or 3 days old. What does this error mean and where can I find a list of DropBox error codes and their meanings?
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