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Hello I have quite a large amount of files on my machine and I have given up using the dropbox app as it just will not sync.
I am using the dropbox python sdk but I am having socket.timeout issues.
I am using upload_session for the large files but this affects both large (files_upload_session) and small (files_upload).
I have tried the following:
Here is the gist on github.
https://gist.github.com/bramburn/224743c9e58f375c3790af8472c6d8b9
I have 200mbps up and down on a business line.
Can someone please shed some light as to how I can fix this?
@bramburn Please try replacing this line:
dbx = dropbox.Dropbox(ACCESS_TOKEN)
with this instead:
dbx = dropbox.Dropbox(ACCESS_TOKEN, timeout=None)
Then try again and let me know if that does or doesn't help.
Also, you don't need those time.sleep calls, so you can remove those.
Generally speaking, nearly everything below 150 mb should work fine with the files/upload endpoint.
Could you please post a copy of the timeout error you're getting in both scenarios?
This could indicate some server or network issues. Is there anything that could be interfering with your connection to Dropbox such as a firewall or proxy?
Here is the error. I've tried it on several machine and even on my Mac at different locations (coffee shop, client's office and the home office) i still get the socket issue
Traceback (most recent call last):
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 387, in _make_request
six.raise_from(e, None)
File "<string>", line 2, in raise_from
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 383, in _make_request
httplib_response = conn.getresponse()
File "C:\Python32\lib\http\client.py", line 1321, in getresponse
response.begin()
File "C:\Python32\lib\http\client.py", line 296, in begin
version, status, reason = self._read_status()
File "C:\Python32\lib\http\client.py", line 257, in _read_status
line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1")
File "C:\Python32\lib\socket.py", line 589, in readinto
return self._sock.recv_into(b)
File "C:\Python32\lib\ssl.py", line 1052, in recv_into
return self.read(nbytes, buffer)
File "C:\Python32\lib\ssl.py", line 911, in read
return self._sslobj.read(len, buffer)
socket.timeout: The read operation timed out
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\adapters.py", line 449, in send
timeout=timeout
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 641, in urlopen
_stacktrace=sys.exc_info()[2])
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\util\retry.py", line 368, in increment
raise six.reraise(type(error), error, _stacktrace)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\packages\six.py", line 686, in reraise
raise value
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 603, in urlopen
chunked=chunked)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 389, in _make_request
self._raise_timeout(err=e, url=url, timeout_value=read_timeout)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\urllib3\connectionpool.py", line 307, in _raise_timeout
raise ReadTimeoutError(self, url, "Read timed out. (read timeout=%s)" % timeout_value)
urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host='content.dropboxapi.com', port=443): Read timed out. (read timeout=30)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "upload.py", line 150, in <module>
ProcessFolder()
File "upload.py", line 42, in ProcessFolder
uploadLarge(local_path, dropbox_path)
File "upload.py", line 77, in uploadLarge
for r in readTheLines(f, fSize, destination):
File "upload.py", line 114, in readTheLines
dbx.files_upload_session_append_v2(chunk, CURSOR, False)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\base.py", line 2495, in files_upload_session_append_v2
f,
File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\dropbox.py", line 274, in request
timeout=timeout)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\dropbox.py", line 365, in request_json_string_with_retry
timeout=timeout)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\dropbox\dropbox.py", line 449, in request_json_string
timeout=timeout,
File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\sessions.py", line 581, in post
return self.request('POST', url, data=data, json=json, **kwargs)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\sessions.py", line 533, in request
resp = self.send(prep, **send_kwargs)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\sessions.py", line 646, in send
r = adapter.send(request, **kwargs)
File "C:\cygwin64\home\drop\envy2\lib\site-packages\requests\adapters.py", line 529, in send
raise ReadTimeout(e, request=request)
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='content.dropboxapi.com', port=443): Read timed out. (read timeout=30)
i'll post the files_upload error when it happens next. but the above is the file upload session
hi Taylor,
Some investigations I am getting the following tracert for dropbox's IP
I am getting really bad latency to 162.125.64.8 at around 600-800ms on the python call. Something weird is going on here. Is this an SDK or python issue?
https://www.dropbox.com/s/yacp7lt72xv78qg/issue.png?dl=0
The tracert and ping looks awesome.
tracert on original machine:
Tracing route to 162.125.64.8 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1] 2 1 ms <1 ms <1 ms host-80-195-102-233.static.cable.virginmedia.com [80.195.102.233] 3 1 ms 1 ms 1 ms brnt-metnet-3a-pw-281.network.virginmedia.net [80.194.148.83] 4 1 ms 1 ms 1 ms brnt-core-2a-ae2-3006.network.virginmedia.net [86.28.68.97] 5 * * * Request timed out. 6 2 ms 1 ms 1 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174] 7 1 ms 1 ms 1 ms 185.45.9.10 8 2 ms 2 ms 2 ms 185.45.10.155 9 1 ms 1 ms 1 ms 162.125.64.8
Ping is:
Pinging 162.125.64.8 with 32 bytes of data:
Reply from 162.125.64.8: bytes=32 time=2ms TTL=54
Reply from 162.125.64.8: bytes=32 time=3ms TTL=54
Reply from 162.125.64.8: bytes=32 time=2ms TTL=54
Reply from 162.125.64.8: bytes=32 time=2ms TTL=54
Ping statistics for 162.125.64.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms
tracert on another machine outside the business in my client's office
Tracing route to 162.125.64.8 over a maximum of 30 hops 1 7 ms 3 ms 1 ms 172.30.200.2 2 6 ms 2 ms 17 ms 10.200.219.85 3 5 ms 5 ms 5 ms 10.200.217.9 4 7 ms 8 ms 6 ms 10.200.217.10 5 8 ms 7 ms 12 ms 10.10.209.4 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 15 ms 18 ms 15 ms 162.125.64.8 Trace complete.
ping in the client's office
Pinging 162.125.64.8 with 32 bytes of data:
Reply from 162.125.64.8: bytes=32 time=64ms TTL=49
Reply from 162.125.64.8: bytes=32 time=25ms TTL=49
Reply from 162.125.64.8: bytes=32 time=27ms TTL=49
Reply from 162.125.64.8: bytes=32 time=23ms TTL=49
Ping statistics for 162.125.64.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 64ms, Average = 34ms
Thanks for the additional information! To try to isolate whether this is a general networking issue, or if this is related to the Python environment/code in particular, can you try making an upload call outside of Python?
You can use the API v2 Explorer to make a call directly, or to get the curl code for running it bash. Let me know what the result is.
Hi Greg,
Here is the result for a 150mb
{
"name": "test.mp4",
"path_lower": "/cloud/test.mp4",
"path_display": "/Cloud/test.mp4",
"id": "id:aEq7bJXKe2AAAAAAAEBAmg",
"client_modified": "2019-07-10T15:15:11Z",
"server_modified": "2019-07-10T15:15:11Z",
"rev": "4dd3bf4bf85ef6",
"size": 154077723,
"is_downloadable": true,
"content_hash": "30f29202b00488a7900fd77a22f03ed62243d86b252064a8f3069109892badb0"
}
I am using a different (non supported) package using bash and the latency is very low.
https://www.dropbox.com/s/qnfnhmf716ial32/Untitled.png?dl=0
this is the package I am using
Thanks for trying that. That output indicates the upload was succesful, so the issue does seem to be specific to your Python environment/code. We'll take a closer look at the code you shared.
@bramburn Please try replacing this line:
dbx = dropbox.Dropbox(ACCESS_TOKEN)
with this instead:
dbx = dropbox.Dropbox(ACCESS_TOKEN, timeout=None)
Then try again and let me know if that does or doesn't help.
Also, you don't need those time.sleep calls, so you can remove those.
Hi there!
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