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unable to upload files to Dropbox due to security concerns

unable to upload files to Dropbox due to security concerns

Marc N.2
Explorer | Level 4

I designed an android app that enables users to input data and take photos and export them using the share option. When sharing the files and photos using dropbox, it comes up with an error message stating 'security concerns'.

I have looked at previous posts and could not find a solution to this problem. 

I can add photos and files from other apps such as the photo gallery but not from my custom made app.

Any suggestions?

Thanks

marc

6 Replies 6

Re: unable to upload files to Dropbox due to security concerns

Hannah
Dropboxer
Hey @Marc N.2, thanks for your post!

Can you please clarify if this is message you're getting is a public message or a private 'console' message via the app? Or an error log?

A screenshot of the error would also be really helpful.

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: unable to upload files to Dropbox due to security concerns

Marc N.2
Explorer | Level 4

Hello,

below are 2 screenshots of the error notification and message on my Android phone.

The message appears as part of the Dropbox app.

Thanks

Marc

Screenshot_20210715-131101.jpg

Screenshot_20210715-131107.jpg

Re: unable to upload files to Dropbox due to security concerns

Hannah
Dropboxer
Thanks for the screenshot, Marc, and happy Monday!

Can you please check your connected apps page, to see if your app is connected to your Dropbox account?
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: unable to upload files to Dropbox due to security concerns

Marc N.2
Explorer | Level 4
Hi, the app I designed is not connected to Dropbox. I designed it 4 years ago and it has never been a problem. Does it need to be connected and if so, how do I connect it? To give more info, my app is NOT available on the app store.
Thanks
Marc

Re: unable to upload files to Dropbox due to security concerns

Jay
Dropboxer
Hi @Marc N.2, as this is possibly related to an app you've created, I'm moving this to the API section for more specific support in that area.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: unable to upload files to Dropbox due to security concerns

Greg-DB
Dropboxer

@Marc N.2 It looks like you're using a local Android integration with the official Dropbox app, and not the Dropbox API itself, so your app wouldn't and doesn't need to be "connected" to the account. Since this isn't about the actual Dropbox API this isn't exactly the right place for this question, but if you open a ticket here I'll be happy to try and get you routed to the right people for some help with that.

Who's talking

Top contributors to this post

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    Greg-DB Dropboxer
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    Jay Dropboxer
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    Marc N.2 Explorer | Level 4
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    Hannah Dropboxer
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