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Level 4

All my files and folders are gone

Hi

I just logged in into my Paper account and everything's gone!!!

I'm on an iMac and I need my docs back asap... 

Please help. I'm desperate.

Thank you!

6 Replies
Super User II

Re: All my files and folders are gone

Do the files appear at www.dropbox.com/home

What is www.dropbox.com/events showing?


 


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Level 4

Re: All my files and folders are gone

Nothing. It’s blank.
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Super User II

Re: All my files and folders are gone

Tried a different browser? Cleared cache etc.?

Can you post a screengrab?


 


PenguinPenguin - Penguin - Penguin - Penguin


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Level 4

Re: All my files and folders are gone

Tried with both Chrome and Safari with cleared cache. Nothing appears...

I can't attach a file for some reason either... doesn't let me... it says an unexpected error has occured... grrr...

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Super User II

Re: All my files and folders are gone

If the web pages are not displaying anything thats a computer issue - any extensions installed? antivirus? malware? blockings at firewall level?

What about trying in-cognito?


 


PenguinPenguin - Penguin - Penguin - Penguin


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Level 4

Re: All my files and folders are gone

It’s not. Ive tried on my iPad and iPhone and it’s the same result. In the browser or in the app. I’ve even tried on a different computer ...

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