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All my files and folders are gone

Level 4

Hi

I just logged in into my Paper account and everything's gone!!!

I'm on an iMac and I need my docs back asap... 

Please help. I'm desperate.

Thank you!

6 Replies

Re: All my files and folders are gone

Super User II

Do the files appear at www.dropbox.com/home

What is www.dropbox.com/events showing?


 


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Re: All my files and folders are gone

Level 4
Nothing. It’s blank.
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Re: All my files and folders are gone

Super User II

Tried a different browser? Cleared cache etc.?

Can you post a screengrab?


 


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Re: All my files and folders are gone

Level 4

Tried with both Chrome and Safari with cleared cache. Nothing appears...

I can't attach a file for some reason either... doesn't let me... it says an unexpected error has occured... grrr...

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Re: All my files and folders are gone

Super User II

If the web pages are not displaying anything thats a computer issue - any extensions installed? antivirus? malware? blockings at firewall level?

What about trying in-cognito?


 


PenguinPenguin - Penguin - Penguin - Penguin


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Re: All my files and folders are gone

Level 4

It’s not. Ive tried on my iPad and iPhone and it’s the same result. In the browser or in the app. I’ve even tried on a different computer ...

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All my files and folders are gone
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