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Level 4

Can't browse dropbox files with Firefox 63.0

Step to reproducs:

  • add dropbox files in paper document
  • click on the link "Paste a dropbox link or browse your files"...the browse your files part

Expected behaviour: I should be able to click the link and see the popup showing my files

What I get: can't click the link, I get a text cursor blinking instead.

 

Works on Chrome

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12 Replies
Dropboxer

Re: Can't browse dropbox files with Firefox 63.0

Hey @gasparov, since it works on another browser, it seems that it would be browser specific. 
 
The first thought that popped into my head is to check if it works in private browsing mode, and ensure that you don’t have any browser extensions running. slightly smiling face



Lusil
Community Moderator @ Dropbox
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Level 4

Re: Can't browse dropbox files with Firefox 63.0

Hi @Lusil,

thanks for the answer. The problem is still there in "Safe Mode", that means with all extensions disabled. To be more accurate I'm using latest 63.0.3 firefox (64 bit)

Cheers

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Dropboxer

Re: Can't browse dropbox files with Firefox 63.0

Thanks for the swift reply, @gasparov
 
In this case, since it seems to be browser-specific, I’d kindly recommend contacting them directly, as they may be able to provide you with more info on the matter. 
 
Let me know how it goes! grinning face with smiling eyes



Lusil
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Super User II

Re: Can't browse dropbox files with Firefox 63.0

It shouldn't be on the end-user to contact another company when your product isn't working correctly in their browser. Dropbox should be testing this and resolving the matter themselves.

To confirm, this is an issue in Firefox, and not just the latest version. I run the latest version (v63.0.3) as well as the last legacy version (v56.0.2) and the issue can be reproduced in both.

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Level 4

Re: Can't browse dropbox files with Firefox 63.0

It must be a change in paper then because it used to work fine in firefox...

To be honest I didn't understand "contact them", I tought the meaning was "dropbox team". I'm not gonna ask mozilla to fix anything, expecially because it used to work, dropbox should fix it.

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Dropboxer

Re: Can't browse dropbox files with Firefox 63.0

Thanks for getting back to me on this, @gasparov
 
In order to further investigate on this then, I’ve made sure to send you an email to the email address associated with your Forum profile. 
 
Please check your inbox for my latest message and we’ll take it from there. Thanks!



Lusil
Community Moderator @ Dropbox
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Level 2

Re: Can't browse dropbox files with Firefox 63.0

Yep, I see the exact same thing happening on FF64. Maybe something to do with this JS error?

Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). chooser:2:13676

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Dropboxer

Re: Can't browse dropbox files with Firefox 63.0

Hi @lkraav! Thanks for the additional feedback on this, much appreciated.
 
We can further investigate this, but we’d have to move this discussion to email due to sensitive info that may be required. For this reason, I’ve gone ahead and contacted you to the email address connected with your Forum profile. At your convenience, please check for my latest message. 
 
Cheers!



Lusil
Community Moderator @ Dropbox
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Level 4

Re: Can't browse dropbox files with Firefox 63.0

Lusil...
   there is no point in asking people to go "private" and then ask them with a copy and paste message to send you a screencast. I've been using bug tracking system for quite sometime and and this is simply stupid. That freaking thing doesn't work, it should open a link and it doesn't.

 

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