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Can't get rid of tip "bubbles"

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Level 2

Can't get rid of tip "bubbles"

I'm loving Dropbox Paper, but just a few days ago little blue tip bubbles started showing up in my document. When I hover over them, I can read the associated tip, but after reading and closing the tip box, the bubbles themselves won't disappear. Is this a known bug? Or am I doing something wrong?

 

1 Accepted solution

Accepted Solutions
Solution
Dropboxer

Re: Can't get rid of tip "bubbles"

Hi James,

 

Can you please try accessing Paper using another browser?

 

If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. 

 

Thanks!

__________________________________________________________________________________________________


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8 Replies
Level 2

Re: Can't get rid of tip "bubbles"

Really annoying!

Level 2

Re: Can't get rid of tip "bubbles"

I'd LOVE to get rid of the blue tip bubbles... love it
COT
Level 5

Re: Can't get rid of tip "bubbles"

OMG - Theses have been driving me crazy. Opening a ticket with support as I can't figure out why there is no answer.
Solution
Dropboxer

Re: Can't get rid of tip "bubbles"

Hi James,

 

Can you please try accessing Paper using another browser?

 

If that doesn't fix the way Paper behaves, please go to www.dropbox.com/support and submit a ticket request so that our support team can investigate what is causing the issue. Once you do, please let us know here with the ticket number ID. 

 

Thanks!

__________________________________________________________________________________________________


If you find my post helpful your Kudos  are appreciated!

 

If it answered your question, please mark White check mark Accept as Solution below so other users can find it quickly!  slightly smiling face  

COT
Level 5

Re: Can't get rid of tip "bubbles"

Where in "another browser" would you suggest we turn these off?

 

I have acessed paper in Chrome and Safari..... same issue.

 

I have submitted a ticket to support.

Level 2

Re: Can't get rid of tip "bubbles"

I have tried in Chrome and Edge, are you telling me they are not supported? The blue tip circles just will not go away no matte what.

Not even blocking them with an ADblocker.

Level 2

Re: Can't get rid of tip "bubbles"

This is a serious downfall. Just turn the bubbles off! SO annoying!

Dropboxer

Re: Can't get rid of tip "bubbles"

Hey mannhands, if it's not too much trouble for you, I'd like to have a closer look through our support channel! 
 
To further investigate what’s happening, I’d like to ask you to raise a ticket with our team.
Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our system and make sure a specialized colleague handles it soon. 
 
Welcome aboard & I'll be awaiting your next message, so that we work on that together! 

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