Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I signed up for Paper just to try it. My personal Dropbox Pro account became a Paper account and is no longer working the way I want it to (for example, camera uploads from a Nexus 6P no longer work).
I want to remove Paper and have my account just go back to being a normal personal Dropbox Pro account like it used to be. But I can't find any way to remove Paper from my account. "You can check in any time you want but you can never leave - The Eagles"
Hi @chris-dura
Disabling Paper and exporting will not trigger file deletion. You can re-enable Paper and your documents will be there. I hope this helps!
Regards,
Ben
That isnt Dropbox paper, thats because you've become part of a Team. Paper doesn't alter anything.
You need to leave the Team. See https://www.dropbox.com/help/9124
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Mark
Thanks. I joined the Paper trial and set up the team at the same time - so got them mixed up as being integrated. Now I have left the team the Android app again offers to backup my photos automatically and all is now well. Thanks for setting me straight. I will now read more about how teams work and how they interact (or don't) with Paper.
No hassle 🙂
Paper is a totally independent product so it doesn't change/alter anything within Dropbox.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Mark Mc, you're a saint. Thanks!
Hello,
I want to batch export all my Team's Paper docs to Microsoft Word / Markdown docs as a backup/archive.
I've confirmed we're on "an old release" of Paper, so I'm following the appropriate "Export all docs" instructions here:
https://help.dropbox.com/security/admin-settings-business-teams#enable?fallback=true
However, my question is... after disabling Paper and exporting all the docs... I'll want to re-enable Paper so my Team can continue to use it and add new docs.
I assume the Paper docs I just exported will *still* be there after re-enabling, and don't disappear after exporting or disabling Paper?
Hi @chris-dura
Disabling Paper and exporting will not trigger file deletion. You can re-enable Paper and your documents will be there. I hope this helps!
Regards,
Ben
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!