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Dropbox, banned paper, error 403

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Dropbox, banned paper, error 403

Help , my account is locked . All information for work I have there, my business is worth. I already write 2 a week, Do something please.

1 Accepted solution

Accepted Solutions
Solution
Super User III

Re: Banned paper, error 403 HEL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A ban in Paper is likely linked to a ban of your Dropbox links.

A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Pro will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).

There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).


5 Replies
Solution
Super User III

Re: Banned paper, error 403 HEL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

A ban in Paper is likely linked to a ban of your Dropbox links.

A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Pro will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).

There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).


Re: Banned paper, error 403 HEL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Я уже писала им туда, прошло 2 недели, а ответа нет. Моя работа стоит.

Re: Banned paper, error 403 HEL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I wrote them back, it's been 2 weeks and no answer. My work is worth it.

Super User III

Re: Banned paper, error 403 HEL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

How did you contact them? Did you open a ticket, or just send an email. You need to open a ticket at the link I provided above. If you've done that, please reply back here with your ticket number.


Level 4

Re: Banned paper, error 403 HEL ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have the same issue since November 15, 2016. My ticket number is 5090451(issued at 11/15) and 5111888. The progress is realy realy slow...
My documents in Dropbox Paper are not big files, and they are only share in my group(about 20 people), it should not be possible over the limit 20GB/day, my files in Dropbox are big, they may be possible over the limit, but my Dropbox is worked find.
Please Help!! I still need to update the documents in Dropbox Paper, but can not login, and I already share the doucment to someones, they also can not access the documents, and when they access the documents, it will show "You need permission to access this doc".