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I can't find "copy to paper" button

I can't find "copy to paper" button when i opened a docx file, I need this buttonScreen Shot 2019-01-06 at 10.05.00 PM.png

I am a plus user

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Dropboxer

Re: I can't find "copy to paper" button

Hey fellas - sorry to butt in but I wanted to follow up on this as I just had an update after consulting with a Paper specialist. 

Due to some technical issues, we've had to indefinitely turn off the "Copy to Paper" feature that allowed you to import Word documents into Paper from the preview page on the Dropbox website.

We do apologize for any inconvenience this might have caused so far, and we will reach back out to you if we have plans to bring this feature back in the future.

I know it's not what you wanted to hear @ibone but I sure hope this clarifies matters.

Let us know if you have any questions. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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4 Replies
Super User II

Re: I can't find "copy to paper" button

I can replicate this as well @ibone

Not sure if that means the option has been removed, or, there is an issue. 

Going to see if I can escalate.


 


PenguinPenguin - Penguin - Penguin - Penguin


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Level 4

Re: I can't find "copy to paper" button

I am a Frontend Developer, so I open the Chrome Developer Tools , I find the "Copy to Paper" button control by a value

Screen Shot 2019-01-08 at 2.33.51 PM.png

The name of value is "hasOpenInPaperSupport", and now the value is false

my file is docx type , the url is:

https://www.dropbox.com/s/s4vhxxcba3pqcl3/%E6%96%87%E7%AB%A0%E5%86%85%E8%A7%86%E9%A2%91%E4%BD%BF%E7%...

Why does my file can't open in Paper Support? Does docx file not support?

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Dropboxer

Re: I can't find "copy to paper" button

Hey there (@ibone), please accept my apologies for getting back to you with a slight delay. Following your initial inquiry here, I’ve sent you a brief message on the email connected to your Forum profile, in order to submit this question for review to a team specialist. 
 
Whenever you find some spare time, please check your inbox for my message & I’ll make sure to promptly follow-up with you asap. I hope that this is- even slightly- helpful to you!



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropboxer

Re: I can't find "copy to paper" button

Hey fellas - sorry to butt in but I wanted to follow up on this as I just had an update after consulting with a Paper specialist. 

Due to some technical issues, we've had to indefinitely turn off the "Copy to Paper" feature that allowed you to import Word documents into Paper from the preview page on the Dropbox website.

We do apologize for any inconvenience this might have caused so far, and we will reach back out to you if we have plans to bring this feature back in the future.

I know it's not what you wanted to hear @ibone but I sure hope this clarifies matters.

Let us know if you have any questions. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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