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Issue with adding captions to files

Level 6

When typing in captions for files on Dropbox paper (in Chrome Version 58.0.3029.110 (64-bit) on an

iMac with macOS Sierra version 10.12.5 (16F73)) I have found it be extremely finicking. I might type one or two letters and then suddenly the cursor will jump out of the caption box or a new tab will open. Then you have to open the caption again and carefully start typing again. I'm not sure what is going on, I'm pretty careful to only use the spacebar and letter keys when typing in captions.

9 Replies

Issue with tabs when browser window is compressed

Level 6

When using Dropbox paper in Chrome Version 58.0.3029.110 (64-bit) on an

iMac with macOS Sierra version 10.12.5 (16F73) the tabs will overlap with the folders/files if the browser window is compressed. See attached picture.

 

dropboxpaper.png

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Re: Issue with adding captions to files

Dropboxer
Dropboxer

Hello @bdm56,

 

I tried to replicate this on the exact system setup but this doesn't happen to me or my team. Can you try this again using an incognito tab in Chrome and check if it keeps happening? It could be a browser extension or pluggin causing this and will help us isolate the issue, thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Issue with adding captions to files

Level 6

Hello @Zed wow that was a very fast reply, thanks! It doesn't seem to be an issue in Incognito Mode.

 

I can see the following extensions/plugins:

- Cloudy Calculator version 6.1.6

- Dropbox for Gmail version 1.1.5

- uBlock version 1.12.4

- Block Site version 3.1.11

- Google Docs version 0.9

- Google Docs offline version 1.4

- Google Sheets version 1.1

- Google Slides version 0.9

 

I tried disabling all of these (and one at a time) but the issue remains. Perhaps I am missing one.

 

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Re: Issue with adding captions to files

Dropboxer
Dropboxer

Hey @bdm56,

 

We're close to identifying the source of this behavior - it could be one extension or a browser custom setting that could be interfering with this.

 

If it's not too much trouble, please raise a ticket with our support team and once you do let me know so that I can help. That way we can ask for specific information from your that will help our technical team find a solution to this. Thanks!

 

I'll be around!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Issue with tabs when browser window is compressed

Dropboxer
Dropboxer

Hello again @bdm56 !

 

This is actually occurring, I tested it myself - If it's not too much trouble could you please raise a ticket here and then let me know?

That way I can pass on this directly to the team so they can look into it. Thanks for taking the time to ping us about this, very much appreciated!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Issue with tabs when browser window is compressed

Level 6

Hello @Zed, thanks for looking into it. I submitted a bug description via the link you gave.

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Re: Issue with adding captions to files

Level 6

Hi @Zed thanks for looking into it. I have submitted a bug report and referenced this conversation.

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Re: Issue with adding captions to files

Dropboxer
Hey  bdm56
 
Thanks for flagging! :)
 
I’ve located your open support ticket and I’ve made sure that this has been submitted to a team specialist, who will better advise on the issue. You will hear back from them soon.  
 
Wishing you a great day ahead! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Issue with adding captions to files

Dropboxer
Dropboxer

Thank you both @bdm56 for flagging and raising a ticket & @Jane for following up! #TeamSpirit




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Issue with adding captions to files
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