cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

no

Highlighted

Paper is showing slow responsiveness. Any ideas?

Hi,
I'm new to dropbox and so far I like it. Ive been trying to use Paper, and it's nice, but it's very slow. When i have a few pages written, typing takes a long time to show up. Is there something I'm doing wrong? I have tried Chrome, Firefox, and Edge, and they all have the same problem.
Thanks in advance for any tips!

Tags (2)
2 Replies

Re: Paper is very slow

Dropboxer
Hey there (@Jose_Jimenez), sorry to hear that you’re facing performance issues when you’re working on your Paper docs & thanks for taking a bit of your time to post us your thoughts here! 
 
While our team is actively working on adding more features on Paper & improving your overall experience (note: I’ve also made sure to add your voice to the feedback gathered on my end), I’d suggest following some good housekeeping techniques to reduce the overall resources used while your Paper-editing: 
 
Spoiler
#1. For starters, please keep fewer tabs open. Each tab that you have open will hog up a bit of RAM, so keeping many tabs open will bog down your computer by using up its resources. ...
#2. Use fewer extensions and add-ons or load Paper in an incognito window. 
#3. Delete your cache and browsing history regularly
I hope that my tips are-even slightly- helpful & please do let me know if you have any additional questions about any of the above. I’m wishing you a fruitful rest of your day ahead! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Paper is very slow

Thanks for the tips Jane, but they haven't helped :( I'm using Google's docs and Word online, and they don't have this issue, even with lengthy documents.
I'm sure your people know about this, and maybe they're trying to fix it, but for now we'll have to go with the other options. Maybe in the future, when Paper grows up, we'll try it again.
Thank you for your time.
Reply
Loading...
Dropbox Paper

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Paper is showing slow responsiveness. Any ideas?
408 Views
2 Replies
0 Likes
Who's talking
Top contributors to this post