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Known issues - updated June 18th see more

Please make Dropbox Paper screen-reader accessible

1,650 Views
32 Comments
204 Votes

Please make Dropbox Paper screen-reader accessible

We’ve been keen users of Hackpad here in the UK Government for a few years now. We would like to migrate to Dropbox Paper, but it’s not currently accessible using a screen-reader.

We have vision impaired users who rely on screen-readers and we have a responsibility to support them.

We’ve looked at the code and the main issue appears to be that the application role is applied to the entire UI. This causes screen readers to stop intercepting keyboard commands and pass them back through to the browser instead. 

The upshot is that a screen reader is stripped of its usual shortcuts and navigational commands, making the app unusable unless scripting is used to provide the expected keyboard support.

Collaboration tools like Paper can have a huge impact on the lives of people with access needs, but only if they're built to support the full range of technologies that people use.

32 Comments
Level 1

Working in government on designing services, I need to be able to access knowledge being shared by colleagues across government and also  take part in the discussions. As a screen reader user I struggle to do this with both Hackpad and Paper. I'm sure as a business you'd like your products and services to be used by as many people as possible, including those who have access needs.

Level 1

We can't use a collaboration tool that excludes some of our most crucial team members, just because they happen to rely on screen-readers.

It would be lovely to be able to experiment with Dropbox Paper but right now, we can't even consider it. 

Please fix this, Dropbox.

Level 1

The web is for everyone - by making Dropbox Paper more accessible we can use it across our teams, otherwise we have to look at alternatives.

Level 1

Let us know if there's anything the community can do to help make Paper accessible, eg ideas to improve, test etc

Level 1

Please consider the value in making Dropbox Paper universally usable.   Accessibility means more than just access.

Level 1

Please make accessible. The web should be able to be used by everyone

Level 1

Dropbox Paper should envision a website that is accessible to the widest possible audience, regardless of technology or ability.

It makes business and marketing sense to have features accessible across the whole community

Level 1

We'd love to use Dropbox paper as our collaboration tool - but unfortunately are unable to due to a number of accessibility issues, particularly that a number of our colleagues who use screen readers wouldn't be able to participate.

Level 1

Let's make it accessible and available for everyone.