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Level 3

i just can't log in my paper app in iPad

i just can't log in my paper app in iPad, but dropbox app is just fine. and FYI, i can log in my paper app in iphone. so what can i do? pls help!!!

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Dropboxer

Re: i just can't log in my paper app in iPad

Sorry to hear that @kkkiller - are you getting any error messages by any chance? Would you mind sending us a screenshot so we can have a visual too?

Also, have you restarted your iPad and/or router at all lately? 

Let me know what you find and we'll take it from there. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 5

Login functionality on Paper iOS is not working correctly

I notice that there's been a post wrt "Login functionality on Paper iOS is not working correctly" now being resolved. It still doesn't work for me on either an iPhone or an iPad both of which have been upgraded to iOS 12. Anyone else still suffering from the dreadful loop; Get started, Choose a Dropbox Account, Authorizing, Something went wrong failed to link with Dropbox account, Dismiss, Get started... 

Been happening now for several days...

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Dropboxer
Dropboxer

Re: Login functionality on Paper iOS is not working correctly

I've merged your thread here to keep similar topics together. 
 
The Dropbox engineers are aware of the problem and are working on a solution as we speak.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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