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Re: Unable to Add Team Members to Replay Project Folder

Unable to Add Team Members to Replay Project Folder

setterstudios
Helpful | Level 6

Hi, I keep getting the error “Couldn't add team members. Please try again.” When I try to add another member to a folder/project of videos clips in Dropbox Replay.

I attached a screenshot [Removed as per Community Guidelines] Please help.

12 Replies 12

Megan
Dropbox Staff

Hi @setterstudios, I'd be happy to look into this for you! 

 

If you try a different browser, or an incognito tab on your current browser, do you notice the same behavior? If yes, would it be okay for me to send you an email, so we can have a closer look? 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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setterstudios
Helpful | Level 6

Hi Megan, thanks for getting back to me! Yes I've tried different browsers and incognito window as well. Also I've tried multiple different emails accounts including ones I know are associated with other Dropbox accounts and ones that are not. I've created a little screen share showing what is happening. Please if you could email me so I could share that with you since it does show real email accounts and projects I'd rather not post publicly.

Megan
Dropbox Staff

Thanks for writing back to me, @setterstudios

 

Would it be okay for me to send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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setterstudios
Helpful | Level 6
Yes email me please.

Nancy
Dropbox Staff

Hi @setterstudios, sorry to jump in. 

 

I just opened a ticket for you, so please reply back to me when you’ve got some time, and we’ll take it from there. 

 

Cheers!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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HearItClearIt
New member | Level 2

I'm getting the same "Couldn't add team members. Please try again." message. Is there a solution to fix this problem yet? Thanks!

Walter
Dropbox Staff

Hi all, thanks for flagging this with us!

 

I just wanted to mention that the team is looking into the error received and we'll let you know when we have an update. 

 

Cheers!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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AlbyBarber
Dropbox Staff

The team had a look into this issue and updated some of the error messages to be more descriptive. e.g.

Screen Shot 2022-04-26 at 3.59.19 PM.png

 

Hopefully this helps, please let us know if you continue to have issues.

 

Thanks

 

dyerv
Explorer | Level 4

I am experiencing the same issue. The user has a dropbox account.

Need more support?