Vertical videos in BT.2020 "Missing media"

[Maarten S.6]

Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media"

Any idea wether this has something to do with its portrait oriented (1080x1920) size?

[Emmet]

Hi @Maarten S.6, 

Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this. 

Regards,

Emmet

[Maarten S.6]

Hi Emmet,

many thanks for your reply.
I haven't tried it again until you guys might come back with a solution, so thank you for that.

Will try it tomorrow.

Best regards,
Maarten
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[andyseiler]

I am also having the same issue. 

[Walter]

Hi there @andyseiler, sorry for the tardy response; are you still having issues with this?

If so, we can reach out via email to investigate a bit further if you like.