Hi I have just received an email from Dropbox telling me I had upgraded to Dropbox Professional and taking €199.00 from my bank account. I did not agree to this and would like my account to be refunded straight away. The transaction ID: BY JM86GMQ96Y I have a free Dropbox account and did not agree to upgrade Can you look into this for me please Regards Mary Email: [personal information removed per the Community's Guidelines]
I have just received an email from Dropbox telling me I had upgraded to Dropbox Professional and taking €199.00 from my bank account.
Did you start a free trial of Professional? If so, and if you didn't cancel the trial, it would have automatically converted to a subscription, at which point you would be charged.
If you didn't start a trial, then you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.