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€199.00 taken from my account without my knowledge or permission. Transaction ID BY JM86GMQ96Y Why?

€199.00 taken from my account without my knowledge or permission. Transaction ID BY JM86GMQ96Y Why?

MaryTRyan
Explorer | Level 3

Hi 
I have just received an email from Dropbox telling me I had upgraded to Dropbox Professional and taking €199.00 from my bank account. I did not agree to this and would like my account to be refunded straight away.
The transaction ID: BY JM86GMQ96Y
I have a free Dropbox account and did not agree to upgrade
Can you look into this for me please
Regards
Mary
Email:  [personal information removed per the Community's Guidelines]
 
 

2 Replies 2

Re: €199.00 taken from my account without my knowledge or permission. Transaction ID BY JM86GMQ96Y W

Rich
Super User II

@MaryTRyan wrote:

I have just received an email from Dropbox telling me I had upgraded to Dropbox Professional and taking €199.00 from my bank account.


Did you start a free trial of Professional? If so, and if you didn't cancel the trial, it would have automatically converted to a subscription, at which point you would be charged.

 

If you didn't start a trial, then you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Re: €199.00 taken from my account without my knowledge or permission. Transaction ID BY JM86GMQ96Y W

MaryTRyan
Explorer | Level 3

Hi Rich,

Thanks for your reply, yes I will have to contact my bank as I did not give my bank details to Dropbox

I have the free basic Dropbox account, I just don't understand how this could happen.

Regards

Mary

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Top contributors to this post

  • User avatar
    MaryTRyan Explorer | Level 3
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
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