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2FA does not work when resetting a password

2FA does not work when resetting a password

Sklif
New member | Level 2
When recovering a password, a link is sent to the mail to change the password, after entering the password, you immediately go to your account, bypassing the 2FA code.
1 Accepted Solution

Accepted Solutions

Re: 2FA does not work when resetting a password

Walter
Dropboxer

Hi there @Sklif; welcome to the Community!

 

If you set up two-step verification but aren't being prompted to enter a code, it probably means you’re using a trusted device.

 

You can find more information about this here

 

Let me know if you have any questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1

Re: 2FA does not work when resetting a password

Walter
Dropboxer

Hi there @Sklif; welcome to the Community!

 

If you set up two-step verification but aren't being prompted to enter a code, it probably means you’re using a trusted device.

 

You can find more information about this here

 

Let me know if you have any questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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