Dropbox accounts & billing
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Yesterday, Feb 16 2020 I received a nitice from Pay Pal the Dropbox had deducted $750 from my Pay Pal account.
I filed a case to dispute the unauthorized withdrawl.
Pay Pal denied my case but cryptically said:
Hello Ramon Mentor,
We received the case(s) you filed on February 16, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because this transaction was not unauthorized.
If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address:
Attn: Unauthorized Account Access Appeal
P.O. Box 45950
Omaha, NE 68145
We're sorry for any problems you may have experienced with the transaction(s).
Dispute Case ID: PP-D-55844876
Transaction Amount: $750.00 USD
Dispute Amount: $750.00 USD
Transaction ID: 6AL736497G678484K
Transaction Date: February 16, 2020
Im trying to contact Dropbax to correct this withdrawl error.
Any suggestions how best to do this?
Hi @SquarePeg - welcome to our Community and sorry to hear about this.
As billing inquiries are best handled through our ticketing system, I'd suggest that you logged a ticket with our team so we can assist further.
If you find any troubles doing so, please let me know here and I'll reach out to the email address that's associated with your Community's profile to work on this together.
WalterCommunity Moderator @ Dropboxdropbox.com/support
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