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A DB user cannot upload to our shared folder although we have available storage

A DB user cannot upload to our shared folder although we have available storage

redCola r.
Explorer | Level 3

We have a shared folder between us, a business that pays for a Dropbox Pro account, and a composer who has a free account with 5GB space. The composer with the free space is not able to upload his files to our shared folder because he gets the error message that his Dropbox is full.

This doesn't make sense to us because we want HIM to upload to OUR folder that has plenty of free space. So if we shared with him, this shouldn't be a problem. Correct? Or?

How can we have people upload files to our shared folders without them using up THEIR space?

If our folders are shared and synced, how can we just have them access OUR local files to view and upload/download, and not have them synced to their local folders and take up their 5GB storage?

Thank you.

1 Accepted Solution

Accepted Solutions

Re: A DB user cannot upload to our shared folder although we have available storage

Rick M.
Experienced Collaborator | Level 13

rr, you have misunderstood the situation (DB is to be faulted for failure to set proper expectations): a shared-folder "uses quota" from the account of all members.

However, if you create a "File Request" then HIMself or anyone Else can send files to You and only Your quota is affected.  Yes, sadly, I think he must upload the files from his computer (instead of from his/her DB account)

But if upload speed is the issue and his/her files are already in a DB account, make life simple and have them send you a LINK to the file/folderl.

 

View solution in original post

7 Replies 7

Re: A DB user cannot upload to our shared folder although we have available storage

Rich
Super User II

This doesn't make sense to us because we want HIM to upload to OUR folder that has plenty of free space. So if we shared with him, this shouldn't be a problem. Correct? Or?

He's uploading to a folder that exists in his account (you shared it with him) so he needs available space in his account as well.

Simply put, if he has 5GB of available space in his account and joins your folder, he will only be able to upload 5GB of data to that folder before his account is full.

Re: A DB user cannot upload to our shared folder although we have available storage

Rick M.
Experienced Collaborator | Level 13

rr, you have misunderstood the situation (DB is to be faulted for failure to set proper expectations): a shared-folder "uses quota" from the account of all members.

However, if you create a "File Request" then HIMself or anyone Else can send files to You and only Your quota is affected.  Yes, sadly, I think he must upload the files from his computer (instead of from his/her DB account)

But if upload speed is the issue and his/her files are already in a DB account, make life simple and have them send you a LINK to the file/folderl.

 

View solution in original post

Re: A DB user cannot upload to our shared folder although we have available storage

redCola r.
Explorer | Level 3

@Rich R. - Thanks! We were hoping our shared folder that we (Redcola) created and invited to share with others, would use our storage space, so that no matter how full our clients (composers) DB accounts are, they can still upload to our space within our paid DB environment. Kind of like an FTP server, I guess. 

 

@Rick M. - Thank you, you understood our angle where RR was a little off. Upload speed is not an issue. We just wanted the flexibility of hosting folders within our DB environment so that our 30-40 composers can easily upload their files to their own dedicated shared folders, uninterrupted by the status of their DB storage. I.e. view/download/upload their files in folders that we have paid for. 

I tried the File Request feature, but then that requires us to have someone constantly send out File Requests all day long which is impossible and also unefficient since our composers reside within all time codes around the world.

 

We find this deeply disappointing that this is what we paid for. We fell in love with Dropbox for their usability, looks and efficiency. Above all the others we have tried, Dropbox was a sure winner. However, the one thing we need it to do, doesn't deliver. 

 

If anyone has any more suggestions if you understand our dilemma, we appreciate any further advice. 

Otherwise, it looks like we will be discontinuing our DB subscription, sad to say.  

 

Thanks guys, 

Alex @ redCola

Re: A DB user cannot upload to our shared folder although we have available storage

Rick M.
Experienced Collaborator | Level 13

"You can send a file request to anyone, and they can upload a file from any location on their computer. People you request files from do not need a Dropbox account to upload a file."

"Close a file request when you'd like to stop receiving files. Once a file request is closed, people with an invitation link will no longer be able to upload files to your Dropbox."

There is no need to send Repeated Requests.

 

 

Re: A DB user cannot upload to our shared folder although we have available storage

Mark
Super User II

The only way around it is to move off the home user (Pro) version and to the Business Package (but that costs I'm afraid). 

Rick's suggestion is also a good one. 


 


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Re: A DB user cannot upload to our shared folder although we have available storage

redCola r.
Explorer | Level 3

@Rick M. - Thank you so much. That is actually perfect. We can send out a separate link to everyone and they can keep that link for future reference when they need to upload. 

We will definitely continuing our subscription. 

Thank you so much for the prompt follow up! 

Best, 

Alex @redCola

Re: A DB user cannot upload to our shared folder although we have available storage

redCola r.
Explorer | Level 3

@Mark Mc - Thanks, yes, Rick M. suggestion works great. 

Thanks for responding! 

A

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Top contributors to this post

  • User avatar
    redCola r. Explorer | Level 3
  • User avatar
    Mark Super User II
  • User avatar
    Rick M. Experienced Collaborator | Level 13
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