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A stranger with my name is storing on my account

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A stranger with my name is storing on my account

New member | Level 2

This is a crazy situation. Somehow, Dropbox has allowed two people with the same name to use one account. So my account is filled with files from another person with my name. How do I fix this situation? I would love to contact Dropbox, but I don't see how to do that. Any ideas???? Thanks!

 

 

4 Replies 4
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Re: A stranger with my name is storing on my account

Collaborator | Level 10

Hi there

 

You can email support@dropbox.zendesk.com and Dropbox support staff will respond to your query.

 

Regards

 

Casper

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Re: A stranger with my name is storing on my account

New member | Level 2

Thanks so much!

 

Ghost on . . .

 

Cinde

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Re: A stranger with my name is storing on my account

New member | Level 2

Well - thank you!

 

However, when I sent the email, I received an autoreply indicating the inbox is unmonitored and would not receive a response.

 

Darn!  Any other ideas???

 

Thank you!

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Re: A stranger with my name is storing on my account

Collaborator | Level 10

Oh no. Only other option I know of is to head over to this link: https://www.dropbox.com/support. 

 

Read here: https://help.dropbox.com/teams-admins/team-member/customer-support-levels

 

Let me know if it works!

 

Regards

 

Casper

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