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Access to my 2TO before the end of the free 14 first days

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Access to my 2TO before the end of the free 14 first days

New member | Level 2

Hello,

I can't access to my 2TO before the end of the free 14 first days, even I had purchase the option of the Plus dropbox option.

Do you know how to shortcut this period ?

Thanks in advance,

Best regards,

MV72

1 Accepted Solution

Accepted Solutions
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Re: Access to my 2TO before the end of the free 14 first days

Not applicable

Hello @MV72 

 

Are you using the Dropbox App or dropbox.com when trying to access you account? If using the app, un-install and re-install the app. If using dropbox.com clear your browsing cookies & cache. If that doesn't work, I recommend that you check too see if you indeed did upgrade to the trial. Go to https://www.dropbox.com/account/plan to see if you infact upgraded to the trial. If not then please complete the proper steps to upgrade. If you infact upgraded and still not receiving the storage, contact billing support at https://www.dropbox.com/support. I hope this helps!

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View solution in original post

2 Replies 2
Highlighted

Re: Access to my 2TO before the end of the free 14 first days

Not applicable

Hello @MV72 

 

Are you using the Dropbox App or dropbox.com when trying to access you account? If using the app, un-install and re-install the app. If using dropbox.com clear your browsing cookies & cache. If that doesn't work, I recommend that you check too see if you indeed did upgrade to the trial. Go to https://www.dropbox.com/account/plan to see if you infact upgraded to the trial. If not then please complete the proper steps to upgrade. If you infact upgraded and still not receiving the storage, contact billing support at https://www.dropbox.com/support. I hope this helps!

-----

HeartDid this post help you? If so please mark it for some Kudos below. 

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 

View solution in original post

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Re: Access to my 2TO before the end of the free 14 first days

New member | Level 2

Thanks a lot for your answer !

Best regards.

Have a nice day !

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