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Accessing my Dropbox

Accessing my Dropbox

New member | Level 2

I have a dropbox that I am unable to access. I know the email but I currently don't have access to it. I need to speak with a human being not a bot.

3 Replies 3

Re: Accessing my Dropbox

Dropboxer

Hey @RaefGendy; welcome to our Community!

 

Have you gone through the relevant Help Center article to see if any of the information there helps? 

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Accessing my Dropbox

New member | Level 2

No this didn't resolve the issue. I need to speak with a human being in customer service not a bot. I need to know how I can convince them the account is mine. I don't remember the password and I don't have access to the email beacuse it's very old. I can prove the account is  mine. How can I contact a human in dropbox customer service.

Re: Accessing my Dropbox

Super User II

@RaefGendy wrote:

I need to speak with a human being in customer service not a bot.


Phone support is only available with a Dropbox Business account. All others can find the support options available to them on the Support page.

 


I need to know how I can convince them the account is mine. I don't remember the password and I don't have access to the email beacuse it's very old. I can prove the account is  mine. How can I contact a human in dropbox customer service.

The only way to gain access to the account is with the email address associated with it. Receiving the reset information via email is the only accepted way to show ownership of the account. Your best bet would be to contact the email service provider and see if they'll reactivate the email address, even temporarily, so you can receive the reset information.

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