Please help me! In ticket #9066805, I asked that my account be downgraded from Dropbox Professional to Dropbox Plus. Instead THE SUPPORT PERSON CANCELLED MY ENTIRE ACCOUNT. I want my account restored to Dropbox Plus, but since I no longer have Plus, I'm reduced this support vehicle.
If someone has Plus or Professional, could you open a chat and refer them to ticket number 9066805 and tell them to read the end of the log. Since Dropbox Professional is incompatible with my Mac, I asked that the upgraded from Plus to Professional be backed out. Instead, in error, he cancelled the whole account.
Thanks for your help.
Solved! Go to Solution.
Can you still sign into the account? Is it just a Basic (free) account now? You typically can't downgrade from Professional to Plus. Instead, when you downgrade, your subscription is cancelled and you go back to a Basic account, at which point you just re-subscribe to the account level you want.
No one else will be able to start a chat session and receive support for your case. All you can do is reply to the ticket and await a response from Dropbox. If Dropboxers @Jane or @Walter see this, they may be able to escalate your ticket.
I upgraded from Plus to Professional, not realizing that Professional only works on macOS if you have one and only one account that uses Dropbox. Since DB Professional is incompatible with my environment, I asked that the upgrade (and ONLY the upgrade) from Professional to Plus be undone. I didn't want my whole account cancelled, just to go back to the Plus that I had before and that was working.
I don't think this request is unreasonable since Dropbox has NO warnings that upgrading from Plus to Professional under macOS will break Dropbox if there are more than one accounts on the box using Dropbox.
Community Moderator @ Dropbox
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Thank you, @Jane. I appreciate your sympathy.
Until last week, I ❤️loved❤️ Dropbox. If asked, I would have rated it 🎖🎖🎖🎖🎖. I would have recommended it to anyone. I have come to depend on it greatly to get my work done.
Then, last Thursday, I made the fatal and regrettable decision to upgrade from Plus to Professional.
I've now spent more than a week just trying to get Dropbox working the way it was before Professional broke it. It has been a frustrating week-and-a-day (so far). So, thank you for your sympathy.
Now do you understand why this frustrates me so? Another week has passed without Dropbox able to get my service running again. I now have to investigate how to open a claim with the American Arbitration Association, as required in Dropbox's T&C. It's simply frustrating. There's no other word for it.
I tried to escalate your ticket last night when you first posted, however, as the people we feed in to also only work Mon through Fri it will be tomorrow before anybody picks it up. Sorry
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